g89 Privacy Policy

Introduction

g89 operates as Bangladesh's trusted online casino and sports betting platform, accessible at g89.today. We understand that your privacy matters deeply, and we take our responsibility to protect your personal information with the utmost seriousness. This Privacy Policy document sets out in plain language how we collect, store, use, share, and safeguard the data you provide to us when you register, play, deposit, withdraw, or otherwise interact with our platform.

By accessing or using g89, you confirm that you have read and understood this Privacy Policy and agree to its terms. If you do not agree with any part of this policy, please do not use our platform. This policy applies to all players in Bangladesh and wherever our services are accessed.

Information We Collect

When you create an account or use g89 services, we may collect the following categories of personal information:

• Identity information: full name, date of birth, username, and national ID or passport details for verification purposes.
• Contact information: email address, mobile phone number, and city or region of residence within Bangladesh (e.g., Dhaka, Chittagong, Sylhet, Khulna).
• Financial information: transaction records, deposit and withdrawal amounts (in BDT), and payment method identifiers such as your bKash, Nagad, or Rocket mobile wallet account number.
• Technical information: IP address, device type, browser version, operating system, and session data collected automatically when you visit g89.today.
• Gaming activity: betting history, game preferences, win/loss records, bonus usage, and responsible gaming selections such as deposit limits or self-exclusion requests.

We do not collect any sensitive personal data beyond what is strictly necessary for identity verification, regulatory compliance, fraud prevention, and delivering our platform services to you.

How We Use Your Information

g89 uses your personal data only for lawful and legitimate purposes directly related to providing and improving our gaming platform. Specifically, we use your information for:

• Account creation, verification, and ongoing account management including password recovery and profile updates.
• Processing deposits and withdrawals via bKash, Nagad, Rocket, Upay, Dutch-Bangla Bank, and other supported Bangladesh payment channels.
• Delivering and personalizing platform content such as cricket betting odds for BPL, T20 World Cup, and IPL matches, slot game recommendations, and promotional bonus offers.
• Fraud detection, risk management, anti-money laundering (AML) checks, and responsible gaming monitoring to ensure a safe environment for all players.
• Customer support communications, service announcements, and responding to your queries submitted through Telegram or email.

Payment Data and Financial Privacy

When you make a deposit or request a withdrawal on g89, your payment information is processed through secure payment gateways. We store only the minimum transaction metadata necessary to reconcile your account balance and comply with financial regulations. Full bKash or Nagad wallet numbers are not stored in plain text — they are masked and encrypted in our database.

g89 does not store your Visa or Mastercard full card numbers on our servers. Card payments are handled entirely by certified third-party payment processors who are independently responsible for maintaining the highest security standards. We are not liable for the data practices of those external processors, though we select only reputable and certified partners.

Cookies and Tracking Technologies

g89.today uses cookies and similar tracking technologies to improve your browsing experience, remember your preferences, maintain your login session, and analyze how players navigate our platform. Cookies are small text files stored on your device. They do not contain any executable code and cannot be used to access other data on your device. You may disable cookies in your browser settings, but doing so may affect certain features of g89.

We use three categories of cookies: strictly necessary cookies (required for the platform to function), analytics cookies (to understand player behavior on an aggregate, anonymized basis), and preference cookies (to remember your language and display settings). We do not use cookies to serve third-party advertising or to track your activity across other websites.

Third-Party Disclosure

g89 does not sell, trade, or otherwise transfer your personally identifiable information to outside parties for commercial or marketing purposes. We may share limited data with trusted third parties only in the following specific circumstances:

• Service providers: Payment processors, game software providers (such as Pragmatic Play, Evolution Gaming, Spribe, Ezugi, Microgaming, NetEnt), and cloud hosting partners who require access to your data solely to perform their contractual functions for g89.
• Legal and regulatory requirements: We may disclose your personal information if required to do so by applicable law, court order, or government authority — including, where applicable, any anti-money laundering authority operating within Bangladesh.
• Protection of rights: We may share information when we believe disclosure is necessary to investigate, prevent, or take action regarding illegal activity, suspected fraud, or situations involving potential threats to the safety of any person.

Data Security

g89 implements a comprehensive set of technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include SSL/TLS encryption for all data transmitted between your device and our servers, encrypted storage of sensitive account information, two-factor authentication options for account access, regular security audits, and strict internal access controls so that only authorized personnel can access personal data.

While we take every reasonable precaution, no internet-based platform can guarantee absolute security. We encourage you to protect your own account by using a strong, unique password, not sharing your login credentials with anyone, and logging out from shared devices. If you suspect any unauthorized activity on your g89 account, contact our support team immediately via [email protected] or Telegram at @g89support.

Your Rights as a User

g89 respects your rights over your own personal data. As a registered user, you are entitled to exercise the following rights at any time by contacting our support team:

• Right of access: You may request a copy of all personal data we hold about you, including your account history, transaction records, and any communications logs we maintain.
• Right to rectification: If you believe any personal data we hold is inaccurate or incomplete, you have the right to request that it be corrected or updated.
• Right to erasure: Subject to our legal retention obligations and responsible gaming requirements, you may request deletion of your personal account and associated data. Note that we are required to retain certain financial records for regulatory compliance purposes.
• Right to withdraw consent: You may withdraw your consent to marketing communications at any time by contacting support or updating your notification preferences in your account settings.

To exercise any of these rights, please contact us at [email protected] with the subject line 'Data Rights Request'. We aim to respond to all valid requests within 30 days.

Data Retention

g89 retains your personal data only for as long as is necessary to fulfil the purposes outlined in this Privacy Policy, or as required by applicable law. For active accounts, we retain your profile data for the duration of your account's active status. For closed or dormant accounts, we retain essential records for a period of five years following account closure, which is necessary for financial audit compliance and anti-fraud investigations.

After the applicable retention period has expired and no legal hold or investigation is in place, your personal data will be securely deleted or anonymized in a manner that it can no longer be linked back to you as an individual.

Protection of Minors

g89 is strictly an adult-only platform. Our services are intended exclusively for users who are 21 years of age or older. We do not knowingly collect, store, or process any personal information from individuals under the age of 21. If you are a parent or guardian and you believe that your child has registered on g89, please contact us immediately at [email protected] so that we can take prompt action to delete the account and all associated data. Any accounts found to belong to persons under 21 will be permanently closed and all funds returned through the original payment method where technically possible.

Changes to This Privacy Policy

g89 reserves the right to update or amend this Privacy Policy at any time. When we make material changes to this policy, we will notify registered users via email or an in-platform notification at least 7 days before the changes take effect. The updated policy will always be available on this page with a revised effective date clearly displayed at the top.

Your continued use of g89 after any policy update constitutes your acceptance of the revised Privacy Policy. We encourage you to review this page periodically to stay informed about how we protect your data.

Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or the way g89 handles your personal data, our support team is available 24/7 to assist you. We are committed to addressing every privacy-related inquiry promptly and transparently.

You can reach us by email at [email protected] (plain text — not a clickable link) or via Telegram at @g89support. Our team is based and operating in Bangladesh Standard Time (BST, UTC+6) and will respond within 24 hours on business days.