g89 Terms & Conditions

1. Eligibility Requirements

To register and use the g89 platform, you must meet all of the following criteria without exception:

• You must be at least 21 years of age. Underage gambling is strictly prohibited on this platform.
• You must be accessing g89 from a jurisdiction where online gambling is not explicitly prohibited by local law.
• You must provide accurate, current, and complete information during account registration.
• You must not be a current or former employee of g89 or any affiliated company.

2. Account Registration and Verification

Each player is permitted to hold only one active account on g89. Duplicate accounts are strictly forbidden and may result in immediate suspension and forfeiture of all balances. During registration, you agree to:

• Submit your real full name, date of birth, and a valid contact number (mobile number used for bKash or Nagad preferred).
• Complete identity verification (KYC) when requested. g89 may ask for a copy of your National ID (NID) or passport.
• Keep your login credentials confidential. You are fully responsible for all activity conducted under your account.
• Notify g89 immediately via [email protected] if you suspect unauthorised access to your account.

g89 reserves the right to suspend or close accounts where verification documents are not provided within a reasonable timeframe. Suspended accounts will have pending balances reviewed on a case-by-case basis in line with our compliance procedures.

3. Deposits and Withdrawals

g89 supports deposits and withdrawals in Bangladeshi Taka (BDT) using local payment methods widely available across Bangladesh. The following rules apply to all financial transactions:

• Accepted payment methods include bKash, Nagad, Rocket, Upay, Dutch-Bangla Bank, and other approved local channels. Minimum deposit is ৳200.
• Withdrawal requests are processed within 2-24 hours under normal operating conditions. g89 aims for the fastest possible payout times in the Bangladesh market.
• Withdrawals will only be processed to an account or mobile number registered in the same name as your g89 account. Third-party transfers are not permitted.
• g89 may require additional verification before processing large withdrawals as part of our anti-money laundering (AML) compliance procedures.

Deposits are non-refundable once funds have been used for wagering. Any funds deposited in error should be reported to our support team at [email protected] immediately. g89 does not charge deposit fees, but your mobile banking provider (e.g., bKash or Nagad) may apply standard transaction charges.

4. Bonus Terms and Wagering Requirements

g89 offers various promotional bonuses including welcome bonuses, reload bonuses, free spins, and cashback offers. All bonuses are subject to the following general terms:

• All bonuses carry a wagering requirement (rollover) which must be met before any associated winnings can be withdrawn. The specific rollover multiplier for each bonus is stated on the relevant promotional page.
• Bonuses are valid for a limited time period as stated in the individual offer. Expired bonus funds are forfeited automatically.
• Bonus funds cannot be transferred to another player, used to purchase gift cards, or exchanged for cash outside of standard wagering activities.
• g89 reserves the right to void bonus winnings if there is reasonable evidence that a player has exploited a promotional offer in bad faith, including through the use of multiple accounts or coordinated betting strategies.

5. Prohibited Activities

The following activities are strictly prohibited on the g89 platform and will result in immediate account suspension, balance forfeiture, and may be reported to relevant authorities:

• Creating more than one account per person (duplicate accounts), or registering on behalf of another person without their explicit consent.
• Attempting to manipulate game outcomes, exploit software bugs, use bots, or employ any automated tools to gain an unfair advantage.
• Using the platform for any money laundering, fraud, or other illegal financial activity. All suspicious transactions are monitored and reported under applicable AML regulations.
• Sharing account credentials with any third party, including friends or family members. Every account must be operated solely by the registered account holder.
• Engaging in abusive, threatening, or offensive behaviour toward g89 staff or other users, whether via live chat, email, or any other communication channel.

g89 reserves the right to carry out security checks at any time and to request documentation to verify the source of funds in any player's account. Refusal to cooperate with such checks may result in account suspension and withholding of funds pending further investigation.

6. Intellectual Property

All content on the g89 platform — including but not limited to text, images, graphics, logos, game interfaces, software, and user-interface designs — is the exclusive intellectual property of g89 or its licensed content suppliers. You may not copy, reproduce, distribute, republish, display, transmit, or modify any content from this platform without prior written permission.

Game titles and mechanics provided by third-party game studios such as Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, and Ezugi remain the intellectual property of their respective creators. g89 operates these games under valid licensing agreements with each provider.

7. Privacy and Data Protection

g89 is committed to protecting the privacy and personal data of all registered users. We collect only the information necessary to operate our services, process payments, and comply with legal obligations. Your data is stored on secure servers protected by SSL encryption and is never sold to third parties.

For full details on how we collect, store, and use your personal information, please refer to our Privacy Policy. By using g89, you acknowledge that you have read and accepted our Privacy Policy.

8. Responsible Gaming Policy

g89 is committed to promoting responsible gaming practices and takes player welfare seriously. Gambling is intended as a form of entertainment, not a means of financial gain. We provide the following tools to help users stay in control of their gaming activity:

• Deposit limits: Players can set daily, weekly, or monthly deposit caps to manage their spending.
• Self-exclusion: Players who feel gambling is becoming a problem may request a temporary or permanent self-exclusion from the platform by contacting our support team.
• Reality checks: Session time reminders are available to help players track how long they have been gaming in a single session.

9. Limitation of Liability

g89 provides its platform on an "as is" and "as available" basis. While we make every reasonable effort to ensure continuous, uninterrupted, and error-free service, we do not guarantee that the platform will be free of technical faults, downtime, or data errors at all times. g89 shall not be held liable for any financial losses arising directly from platform outages, game result errors caused by technical failure, or delays in payment processing beyond our reasonable control.

In no event shall g89's total liability to any user exceed the total value of funds held in that user's active account at the time the claim arises. This limitation applies to all claims, whether based in contract, tort, negligence, or any other legal theory.

10. Amendments to These Terms

g89 reserves the right to update, modify, or replace any part of these Terms & Conditions at any time. When material changes are made, we will notify registered users by posting a prominent notice on the platform or by sending an in-platform notification. The updated terms will take effect immediately upon publication unless otherwise stated.

Your continued use of the g89 platform after any amendments have been published constitutes your acceptance of the revised terms. If you do not agree with the updated terms, you must cease using the platform and may request account closure by contacting our support team.

11. Governing Law and Dispute Resolution

These Terms & Conditions are governed by and interpreted in accordance with applicable laws. Any disputes arising from your use of the g89 platform should first be directed to our customer support team at [email protected] for resolution. g89 is committed to resolving all legitimate complaints in a fair, transparent, and timely manner. If a dispute cannot be resolved through direct support contact, both parties agree to seek resolution through appropriate legal channels available in the applicable jurisdiction.

12. Contact and Support

If you have any questions about these Terms & Conditions, wish to raise a concern, or need assistance with your account, our support team is available 24 hours a day, 7 days a week.

Email us at: [email protected]

You may also reach us via Telegram at @g89support or through the live chat feature available directly on the platform. We aim to respond to all enquiries within 2 hours during Bangladesh Standard Time (BST, UTC+6) business hours.